Refund & Returns Policy

30-Day Return Window

We want you to be completely satisfied with your Golden Goose purchase. All items can be returned within 30 days of delivery for a full refund, provided they meet our return conditions outlined below.

Return Conditions

To ensure the best experience for all customers, returned items must meet the following criteria:

• Unworn Condition: Items must show no signs of wear, including clean soles with no scuffs or dirt
• Original Tags: All original tags and labels must remain attached
• Authentic Distressing: Golden Goose's signature distressed look must be unchanged from purchase
• Clean and Odor-Free: Items must be free from any odors, stains, or damage
• Complete Set: All accessories, dust bags, and extra laces must be included

How to Return

Returning your Golden Goose purchase is simple and convenient:

1. Contact our customer service team at [email protected]
2. Provide your order number and reason for return
3. Receive your prepaid return shipping label within 24 hours
4. Package your items securely and attach the return label
5. Drop off at any authorized shipping location
6. Track your return and receive confirmation once processed

Refund Processing

Once we receive your return, our quality team will inspect the items to ensure they meet our return conditions.

Refunds will be credited to the original payment method. For gift purchases, store credit may be issued if the original payment method is not available.

Exchanges

We currently process exchanges as returns and new orders to ensure the fastest service. This allows you to:

• Receive your refund quickly without waiting for size availability
• Take advantage of any current promotions on your new order
• Choose a completely different style if desired

Simply return your original item and place a new order for the desired size or style.

Non-Returnable Items

• Items worn outside or showing signs of use
• Items damaged by customer misuse or neglect
• Items returned after 30 days from delivery
• Items missing original tags or accessories
• Items with altered or damaged distressing

International Returns

For international customers, please note the following:

• Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping service
• Customs duties and taxes are non-refundable
• Processing time may be extended due to customs clearance
• Contact customer service for specific international return instructions

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will provide:

• Immediate replacement or full refund
• Prepaid return shipping for defective items
• Expedited processing for quality issues
• Additional compensation for any inconvenience